FREQUENTLY ASKED QUESTIONS

The Answers You Need

IS YOUR MEAT DELIVERED FRESH OR FROZEN?

Always fresh! 

All our meat is delivered to you completely fresh, straight from the butcher so you can ensure the quality is of the best standard. We believe fresh meat is the best meat, however you can always freeze it yourself if you'd rather save it for another day! 

WILL MY MEAT STILL BE FRESH WHEN IT GETS DELIVERED TO ME?

Yes! Our packaging is lined with sheep’s wool, a natural insulator that is very effective at keeping produce at the correct temperature. 

We also pop a couple of ice-bags in the box to ensure it stays cool for up to 24 hours. 

Our sheep wool liners are also extremely eco-friendly. They are 100% compostable & biodegradable and the outer packaging is completely recyclable! 

I'M STAYING WITH ONE OF THE CAMPSITES YOU WORK WITH, HOW DO I ORDER?

Simply state which campsite you are staying with in the delivery address stage of your order, and in the notes section please state the date you'd like the box delivered and we will bring it straight to your pitch!

WHAT TIME WILL MY BOX BE DELIVERED TO MY PITCH?

If you've ordered a breakfast box, we'll get it to you before 7:30am that morning so you can enjoy it knowing just how fresh it is! 
BBQ boxes will also be delivered in the mornings, however can be slightly later due to us getting out breakfast boxes out first. 
It's not a problem if you are out though, we'll leave it just by your pitch ready for your return.

WHAT IS YOUR RETURN POLICY?

Due to all our produce being delivered to you fresh on the day, we do not offer a return policy. However, if you have any issues with your products, please contact us and we will do our best to solve the problem!

I'D LIKE TO ORDER A BOX BUT WE HAVE NO ELECTRIC ON OUR PITCH, HOW DO I KEEP MY MEAT COLD?

This is where our sheep wool liners really come into play. Simply leave the meat in the box and it'll stay cool for up to 24 hours. And of course once you've finished with the meat, you can use your wool liner to keep anything else cold too.

IS YOUR PACKAGING ALL RECYCLABLE?

Our boxes are 100% recyclable and reusable. 

Our sheep wool liners are reusable and 100% compostable. 

Unfortunately, our meat film packaging is  not currently recyclable. However, we are working towards a new packaging system that will be fully recyclable, and still deliver your meat fresh!